Shipping Policy

Heracutee Order and Shipping Commitment

Efficiency, Satisfaction, and Your Peace of Mind

At Heracutee, our unwavering focus is on customer satisfaction, and we’re dedicated to ensuring a seamless order delivery process. Here’s a breakdown of our procedures:

Order Processing:

  • 2D printed items: Your order will be processed and ready for shipping within 1 to 3 business days from payment confirmation.
  • 3D printed items: Allow 2-4 business days from payment confirmation for order processing.

Shipping Times:

For standard shipping, expect the following delivery timeframes:

  • 2D printed items: Your items should reach you in 4-6 business days.
  • 3D printed items: Plan for a 7-10 business day delivery.

We also offer expedited shipping services to speed things up, reducing delivery times by 1-2 days. While we make every effort to ensure a smooth shipping experience, please understand that occasional delays or, in rare instances, the loss of orders may occur, often due to local postal services.

Your Assurance:

If your order hasn’t reached you within 4 weeks from the shipment date, we kindly ask that you reach out to us. Contact us through our dedicated contact page, and rest assured, we will swiftly investigate the matter and take necessary actions, which could involve re-sending your order or issuing a refund.

We’re Here to Assist:

Your satisfaction is our utmost priority, and we encourage you to reach out with any concerns or issues. For any problems tracking your order, please email us at [email protected]. We are ready to address your concerns and ensure that the appropriate measures are taken to resolve any issues that may arise during the shipping process.